Warranty Policy
We stand behind the quality of every product we sell. This page covers warranty terms for All-In-One components — pixels, controllers, receivers, coro props, extensions, show computers, and technical support — as well as beams (moving heads).
1. Coro Props
Damages or shortages must be reported within 30 days of delivery. After this window, claims cannot be accepted.
2. Pixels
Pixels must be returned to MLS uncut and unmodified for replacement.
Exclusions
- Cutting or altering pixels
- Misuse or improper installation
- Operation outside published specs, including environmental exposure
3. Extensions
Covers defects in materials and workmanship under normal use.
4. Controllers & Receivers (All-In-One Packages Only)
Voids Coverage
- Uploading non-MLS controller or FPP backup/config files
- Editing port assignments, pixel counts, start channels, voltage settings, or power-injection modes
- Changing E1.31/DDP universes, channel ranges, or multicast/unicast settings
- Modifying FPP Channel Outputs, Input/Output, MultiSync, GPIO, or Player settings
- Changing controller/FPP network parameters (IP, subnet, gateway, Wi-Fi SSID) beyond MLS values
- Importing xLights controller definitions that overwrite MLS mappings
Safe Actions
- Uploading purchased sequence packs to FPP as media or content (leaving controller and FPP config unchanged)
- Adjusting show schedule times in FPP Scheduler (without changing channel/network/output settings)
- Updating a controller or show player config under MLS supervision (exactly as MLS instructs)
Exclusions
- Improper wiring or incorrect power
- Electrical surges or spikes
- Water ingress or environmental conditions beyond rating
- Physical damage
- Hardware or software modifications
5. Show Computers
Covers defects in materials and workmanship under normal use.
Voids Coverage
- Re-imaging the show computer or FPP with a non-MLS image
- Importing non-MLS FPP backups or controller config exports that change outputs/channels
- Editing FPP Channel Outputs, Input/Output, MultiSync, E1.31/DDP, bridge/test modes, or Player settings
- Changing networking (static/DHCP, VLANs, Wi-Fi/LAN) in ways that break MLS mappings
- Installing scripts or services that alter device mapping, timing, or output behavior
Safe Actions
- Uploading purchased sequence packs to FPP as media or content (leaving system and output config untouched)
- Operating normal start/stop/schedule controls within FPP without changing channel/network/output settings
- Updating a controller or show player config under MLS supervision (exactly as MLS instructs)
Exclusions
- Viruses or malware
- Third-party or user changes that alter system behavior
- Altered system settings
- Physical damage
- Operation outside rated specs
6. Technical Support Warranty (All-In-One Packages)
Availability
Support is available for authorized MLS All-In-One packages and authorized AIO add-on packages matched to an MLS AIO system on record.
Scope of Support
Assistance with MLS-provided AIO images, firmware, configuration files, and standard setup or operation as originally delivered by MLS.
After a Void
Technical support remains available at an hourly cost with a 1-hour minimum.
Pre-Approval
Contact MLS Support for written approval before making system-level changes. Approved changes remain eligible within this support term.
7. Beams (Moving Heads)
Covers defects in materials and workmanship under normal use.
Replacement Timeline
Warranty replacements come directly from the manufacturer and typically take 4–8 weeks, depending on time of year. Expect the longer end of that range during peak season (roughly September through December) and around international holidays.
Returns
The customer is responsible for shipping the defective beam to our warehouse at their own cost, regardless of purchase date. Replacements are processed once the defective unit is received.
Keep a Spare
If your show can't afford 4–8 weeks of downtime, we strongly recommend keeping a spare beam on hand. It's standard practice in the industry, and it means a failure mid-season is a quick swap instead of a dark fixture.
Exclusions
- Water ingress or exposure beyond the fixture's rating
- Physical damage, including drops and shipping damage from customer returns
- Improper power, surges, or lightning
- Opening, modifying, or repairing the fixture
8. General Warranty Conditions
Proof of Purchase
Required for all warranty claims.
Returns & Shipping
- Within 60 days of purchase: MLS will issue a return label at no cost to the customer for eligible warranty returns (excludes beams).
- More than 60 days after purchase: Customer is responsible for inbound shipping costs on warranty returns.
- Beams: Customer is responsible for inbound shipping costs on all warranty returns, regardless of purchase date. See Section 7.
The purchase date on the original order determines eligibility.
What's Not Covered
- Normal wear and tear
- Misuse or neglect
- Improper installation
- Cosmetic damage
- Acts of nature (lightning, flood, fire, etc.)
- Operation outside rated specifications
Configuration Changes (System-Wide)
Any alteration of configuration files on the controller or FPP/show player — outside the MLS-provided AIO configuration — voids the complete warranty and the Technical Support Warranty until the system is restored to MLS-provided AIO config and verified by MLS. Service fees may apply.
All-In-One Limitation
Controller and receiver coverage is limited to products sold as part of MLS All-In-One packages, not standalone units unless expressly stated.
No Extension of Term
Repairs or replacements under warranty do not extend or renew the original warranty period.
Remedy
At MLS's discretion, remedies may include repair, replacement, or equivalent credit for the defective item.
Non-Transferable
All warranties apply only to the original purchaser listed on the order and are not transferable to subsequent owners or recipients.
